Prior to initiating a trial or registering with EnBox, please ensure you have read our Terms and Conditions. Please note, unless specifically agreed to
- A trial period lasts for 30 days only. At the completion of this period you will be migrated to a paying contract at the minimum rate of $79.95 (AUD) (ex GST). Please see the terms and conditions PDF for further details on the trial period
- Only one trial per corporate customer is permitted. Affiliates and entities representing their clients may trial the EnBox solution once, but may then provide their own trials as they deem fit using their own service
- A contract (as per the above Terms and Conditions) is for a period of no less than 12 months.
EnBox Shipping & Delivery Policy
The EnBox platform provides you with comprehensive protection from Spam, phishing emails and Malware through a cloud based platform. At no time are you required to install, nor take delivery of any products from EnBox.
For you to utilise the EnBox anti Sp-am solution you are only required to fill in our registration form, provide us with a signed contract and your billing details. Upon receipt of these we will issue you with details of where to redirect your MX records. Once you have completed this, you will be protected by the EnBox solution for the agreed trial period or if on contract, for a 24 month period.
As EnBox is a cloud based solution, we are able to provide protection for businesses around the world. At all times, our prices are based in Australian Dollars (AUD). At such time as we seek to enter into agreement with off-shore companies we will quote prices based on our current Australian Rate. We will bill your nominated credit card at the beginning of each month (the 1st) the agreed transactional amount, however, we are not responsible for the end-rate charged to you by your credit provider.
All prices quoted to you on this site, or through our company representatives are in Australian dollars (AUD) and exclude GST (Goods and services tax) (unless otherwise stated) as September 30, 2011. Product prices may be regularly updated. However, the terms of our agreement are locked, such that your price will not change during the life of your contract with us.
In signing up to be a client, or a re-seller, we will clearly set out in our contract the agreed terms and charge rates. For White-label re-sellers, we will clearly identify:
- The monthly cost to you
- Any implementation costs
- Extra costs which may be levied based on excess data charges.
All users (whether end-users or re-sellers) of the EnBox solution will be charged on the first of every month, one month in advance. If in the preceeding month you exceed the contractual data limits, you will be charged at the rate of 1cent (AUD) per megabyte over your agreed data limit. This will be levied to you in the month following the completion of the month in which you exceeded the data limit.
Customer Service Policy
EnBox is committed to providing exceptional customer service and market leading anti-spam protection. We endeavour to make sure that upon receipt of your request for a trial or to sign up that we contact you on your provided contact details within 1 business days. Furthermore, we will endeavour as is possible to ensure that within 2 business days of receipt of your completed paperwork that you are protected by the EnBox solution. If this is not possible for any unforeseen reason we will communicate this to you.
EnBox at all times seeks to provide the highest levels of customer satisfaction and spam protection.Should you feel you have received less than adequate service, please contact our offices in writing explaining the nature of your grievance. At such time as this correspondence is received, we will be in contact. Should we agree with your complaint we will determine a clear course of action as to how to rectify the situation.
In the event that any or any part of these terms, conditions or provisions shall be determined invalid, unlawful or unenforceable to any extent such terms, conditions or provisions shall be severed from the remaining terms and conditions which shall continue to be valid and enforceable to the fullest extent permitted by law.